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  • JPT Team

3 more questions we get asked!





Our customers often come to us looking for advice on how to pick the right cardboard tube for the job. Our customer service team are highly experienced and have come across every application and use for a cardboard core. We asked them what are their most 3 commonly explained questions.


There are several factors that contribute to the strength of a cardboard tube:


  • Wall thickness: The thickness of the cardboard used to make the tube affects its strength. A thicker wall will generally provide more strength.


  • Material quality: The quality of the materials used to make the cardboard, such as the type of paper and the adhesive used to bond the layers, can affect the strength of the tube.


  • Spiral winding: Cardboard tubes are made by winding multiple layers of cardboard around a mandrel. The way in which the layers are wound together in a spiral pattern can contribute to the tube's strength.


  • End closures: The way in which the ends of the tube are closed also affects its strength. For example, if the ends are crimped tightly, they will provide additional support and prevent the tube from collapsing under pressure.

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We don't operate Minimum Order Quantities:


MOQ, or Minimum Order Quantity, is the smallest quantity of a product that a supplier is willing to sell to a customer. MOQs are typically set by suppliers to ensure that they can sell products profitably and efficiently, as small orders may not cover their costs.


While MOQs can be beneficial for suppliers, they can be problematic for customers who want to purchase smaller quantities. MOQs can limit customer choice by forcing them to purchase more products than they need or can afford. This can be particularly challenging for small businesses or individuals who may not have the budget or storage space to purchase larger quantities.


Moreover, MOQs can also limit the range of products that a customer can purchase. If a supplier has high MOQs for certain products, it may discourage customers from exploring those products or prevent them from testing new products or suppliers.


In conclusion, while MOQs can be beneficial for suppliers, they can be a barrier for customer choice by limiting the quantity and range of products that customers can purchase. It's important for suppliers to strike a balance between their own profitability and the needs of their customers to provide a better customer experience.


Our Lead times are in hours, not weeks:


Short lead times refer to the amount of time it takes for a product or service to be delivered to a customer after an order has been placed. The importance of short lead times in customer service cannot be overemphasized, as it is essential to meeting the needs of customers in a timely and efficient manner. One of the key benefits of short lead times is that it allows businesses to respond quickly to customer demand. When customers place an order, they expect the product or service to be delivered as soon as possible. Short lead times enable businesses to fulfil orders quickly, reducing the waiting time for customers and improving their overall experience. The cardboard tube industry should be no different to e-commerce, if your orders take a week to deliver, reach out to us and put our promises to the test, whether for tape cores or postal cores.

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